In the digital age, it may seem like writing and grammar skills are no longer essential, since
everywhere you look you see examples of poor writing, improper grammar, and
punctuation mistakes. Lamenters blame digital media, public education, or parenting
methods. It is likely that there are a variety of reasons, but what really
matters are the answers to two key questions:
- Are poor writing, grammar, and punctuation impacting our ability to communicate with one another on the job?
- Do we need to do something about it?
At Prism we believe the answer to both is “YES” for several
reasons. Unlike face-to-face communication where words,
voice, and body language help clarify the message, in written communication we
have only the words and formatting of those words to form our impression of the
writer. Does this matter in written
communication on the job?
Writing mistakes lead to impressions about the writer’s
credibility, education, intelligence, or professionalism. Writing mistakes also lead the reader to wonder
if the writer really cares about the reader or the written message. How
important is the message if the writer didn’t even take the time to proofread
it?
If that’s not enough, grammar mistakes and
writing styles that are difficult to read can lessen the degree to which the message
is clearly understood. Good ideas get
lost in bad writing.
That said, English and American English in particular, presents
a cacophony of rules and rule exceptions that leave all but the most dedicated
scholars baffled at times. There may be, therefore, some good reasons to relax
our standards on some of the more persnickety rules. But first, let’s look at
some of the topics we see our participants latching on to when we deliver our
Write On! courses at businesses and public entities.
- The effectiveness of using the active vs. passive voice
- How to make writing more clear, concise, and readable
- Forming noun plurals
- Apostrophes—for possession, contractions, or plurals?
- Pronoun consistency
- Common word usage mistakes
- Common spelling mistakes
RELAX!!
Where can grammar pedants
afford to lighten up in on-the-job writing?
As a general rule, default to a conversational and customer-friendly
tone.
- Avoid words like whom, whomever, heretofore, hereby, and per; even when correct they may sound pretentious and off-putting.
- And it’s okay to begin a sentence with And or But to keep it conversational. But not too often.
- Since English has no neutral third-person singular pronouns, we often recommend the use of the third-person plural (they or them) to avoid the cumbersome use of he/she and her/him. This also demonstrates respect for those who are not comfortable with gender-specific pronouns.
- Unlike what many of us may have been taught, it’s okay to end a sentence with a preposition, if re-writing the sentence will make it sound awkward or pretentious.
We want to hear from you!
What grammar and writing rule do you believe
should be "relaxed" or thrown out altogether?
Finally, the key to successful writing on the job is to make it
clear, concise, accurate, and reader-focused.
Write to inform, not to impress.
No readers will be impressed if they have to read your writing two or
three times to get the gist of the message.
To take your business writing to the next level, take a look at Prism’s two popular writing courses: Write
ON! Writing and Grammar courses.
Visit the Prism Learning Solutions website.